I'm preparing a talk on cloud computing and the impact on IT service management folk and careers for the Pink Elephant conference in Vegas. I've noticed that many data center folk don't know about ITIL, and the many ITIL practitioners don't know about cloud computing. But I'm pretty sure they need each other.
So I'm trying to unite these two streams and maybe save some jobs. I'd love to have your input for this talk.
The thesis is this: The growing interest in Cloud Computing and Software As A Service (SaaS) models is providing yet another push towards defining the value of IT in the context of Services versus Technology. Cloud Computing focuses on the Business Outcomes and Value elements rather than the technology components they are comprised of.
So I'm doing session to explain to IT practitioners the important role they will play in the adoption of cloud computing strategies, the changing emphasis from inward looking IT processes to Business customer process automation.
My hope is help IT service management folk understand the types of roles, knowledge and costing/pricing approaches that will be valuable.
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